Potts Chapel

Potts Chapel operates three funeral homes across southeastern Kansas: the main location at 122 South Pennsylvania Avenue in Independence, a facility on Clark Street in Cherryvale, and another on North State Street in Caney. This multi-site structure allows the funeral home to serve families throughout Montgomery County and surrounding communities in the Independence area.

The business offers both traditional funeral services and cremation arrangements. Families can schedule preplanning consultations, and the funeral home handles coordination tasks ranging from obituary placement to service customization. Staff work with families to arrange viewings, memorial gatherings, and burial or cremation disposition.

Review accounts point to Felecia as a primary point of contact for families, particularly at the Independence location. Several clients describe her role in managing logistics during the arrangement process, including handling documentation, timeline coordination, and fielding questions from family members navigating funeral planning for the first time. One account detailed her involvement in coordinating details across multiple steps of service preparation.