O'Brien-Sullivan Funeral Home

O'Brien-Sullivan Funeral Home operates from a single-location facility at 41555 Grand River Avenue in Novi, Michigan. The building houses two distinct chapels — the 72nd St. Chapel and the Millard Chapel — allowing the funeral home to accommodate multiple services or varying family preferences within the same location. The business maintains an open-availability model, with professional funeral arrangers accessible to families outside conventional business hours.

The funeral home serves Novi and the surrounding Oakland County communities. Located along Grand River Avenue, the facility is positioned within the greater Detroit metropolitan area, drawing families from both Novi and neighboring cities in southeastern Michigan.

John Copley and David Thomas are identified by name in multiple client accounts as the primary staff members who oversee service execution. Copley is noted for managing arrangement details, coordinating military honors, and personally handling last-minute adjustments such as replacing floral displays that do not meet presentation standards. Thomas is referenced as the on-site coordinator during funeral events, managing logistical elements discreetly while services are underway. The funeral home has maintained relationships with some families across decades, handling arrangements for multiple generations within the same household.

O'Brien-Sullivan handles approximately 150 cremations annually alongside traditional funeral services. The business provides felt photo boards as part of its presentation materials and coordinates military honors for veteran families. One family noted a direct comparison in service quality between O'Brien-Sullivan and another funeral home they had used in 2012, highlighting differences in thoroughness and follow-through.